Been 1 year passed back, and its a good time to update my yearly chef's life...Yes, now im still a American Burgerboy yet selling burger and stationed in my hometown. Unlike the previous job, selling nasi lemak, char koay teow, running here running there but over this past 1 and a half year, i have found myself into the 9 to 6 working cultural that most of us do.
Im a lil burgerboy working in a huge, structured company named American Burger Corp Ltd Pte Intl Enterprise SDN BHD. Its a good explosure to see how a big company using a numbers of working tools on their daily operations. Local Ramli burger stall selling just burger and hot dog di tepi jalan; however a franchise company besides of selling burger and hot dog, we also have varieties of choices like french fries, apple pie, mash potato, ice cream, and somemore come out with Happy Meal with toys too to focus on large group of customer, and this is not only can found in America, Japan, British, China, Malaysia, Singapore and Africa too.
American Burger Corp Pte Ltd Intl Enterprise SDN BHD have many branch, and my branch named ATGees. During the days, i have experienced what the call of TeamWork...
When lunch time... ...we IM inform one another, we headache together on what to eat later, we car pool together, we share our working difficulties to one another during lunch time...
When teammates birthday... ... we celebrate, we sing birthday songs, we give present, birthday boys cut cake...
When yearly quarter end... ... we work half day, we go makan together, we go overseas, hotel for activities, we have fun together...
When we collected enough teamfund... ... we go for a dinner or movie, we eat pop corn, hot dog together...
When overstress on work... ... we find our way to release stress, we plan for a trip, go holidays to Cameroon Highlands, Genting Highlands, indeed we have fun together...
When peers left... ...we organize farewell party, we present farewell gift, we take picture for memories, some of us (note* only some of us) cry together...
Its all about WE, its all about a team of Burgerboy and Burgergirl's life. Without one of mate, without an every single mate, WE unable to make the "Great Moments" happens...
All's the great tools and equipment provided by American Burger Corp Pte Ltd..., during the work...Just one click on the button... 2-4 minutes to bake a burger, 5-10 minutes from Huan Chu to French Fries, 11-20 minutes from ice, chocolate and milk to Chocolate Milk Shake. Life is been great for the 1st half of year, until...comet hits somewhere on earth last year end and causing Tsunami last year end.
Obama Quote:"Change, We Can Believe..."
Jim_Tang:"Change, Can We Believe?"
After the economic crisis, ATG have experienced a huge change...Economic was moving backwards, customer tighten up their stomach instead of chosen to buy cheaper, substitute food like Hokkien Mee, Economic Rice, Nasi Kandar, instead of burger as their daily food. Change will never been expected for a burgerboy \ burgergirl, i have a colleague that fries french fries and pop corn, day in day out everyday suddenly resigned and go back to her hometown Seremban sell Char Seow Bau after Chinese New Year; Branch Toilet Cleaning Manager who taking care of the toiletries suddenly no role and need to take VSS and go for another job; A colleague that being a frontliner infront of the order desk had been transferred and salary cut to another department as a plate washer within 3 days notice (what the F* change, how could this happens to an employee carries healthy problems with heavy finance commitment change from french fries segment change to burger baking segment within a Quarter, when she tried so hard familiar with the process of baking burger, suddenly being transferred to another branch?). Yup, we just a burgerboy \ burgergirl, what to do?
During the days of change we as a frontline burgerboy, day in day out... we are working just like a french fries machine, and our branch leader busy for meetings. During weekly team meeting, the commom words we heard is..."sell more burger", "appreciate what you have now", "its Global Burger Business Growth", and the most..."How many burgers you sold today? Number Le?" During that time, burgerboy, and burgergirls suddenly feel undone, no clear directions and a chef's life is always unpredictable...May be I'm a lil bit negative minded, some times will have a tought, abo i go to plant Huan Chu suak liao lar...
A life of a burgerboy is all about rises and falls, people comes people go, what goes around comes around, change, change and still more to change. My wish is simple during this hard time:"change for better future."
Last time most of our customer walk in, placed an order, burger ready, money recieved, generate reciept, transaction done. But due to "Global Business Growth", American Buger branch which stationed in Africa's branch taking over walk in customer's segment. Now, my branch only taking care of company order, and where change begins...
Due to the change, I switched my role to Burger Hunter, not hunt for deer, hunt for rabbit, but hunt for customer and being part of project "L"...Be proactive rather than passive...now I, Hunter, have wear burger costume, stand in front of Restaurant running promotions, distributing flyers, probing customer on their appetitte, upsell customer to add on cheese, fried eggs, vege on top the burger...
Aunty...try our American Burger Bo?
Uncle...ate our American Burger before? Don't lie you, very delicious 1...
Leng Chai...how do you think of American Burger?
Ah Dik...beli American Burger free Bumble Bee toys...
Replies from Customer...
Aunty:-"Mai lar, American Burger not nice 1...I prefer Kentucky Fried Ducky, Mag Ronald, Burger Queen, Fando..."
Uncle:-"I vegetarian 1 wor..."
Leng Chai:-"No, I'm on Diet"
Ah Dik:-"I like Megatron..."
Passed flyer to 10 customers, 4 customer throw the flyer to rubbish bin, 3 customers throw to 2nd rubbish bin, 2 customers throw flyer to 3rd rubbish bin and 1 customer will come back and ask...American Burger really that nice r?
Punch in chun chun at 9, punch out chun chun at 6. Dont have the intension of coming early and staying late in the restaurant as the more i stay, the more i felt myself useless. Trying to change burger selling attitude few times but ended up looking with another Hunter, each other and shake head at the end. And yet, negative thinking of planting Huan Chu rises again...
Last month, starting of brand new Quarter change again...
Change Could I? Change I Could? Could I Change? Yup, I Have To Change...to sell more burger... ...
gai~~~i also become burger girl liao a?? haiz....
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